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DATA DELETION & REVOCATION

Disconnect access. Delete data. Keep the receipt.

Aperta provides separate controls for revoking a connected provider, deleting imported provider data, and deleting an entire workspace.

01Disconnect

Stop future API access and revoke stored credentials.

02Delete

Request removal of the account, workspace, or provider data.

03Verify

Receive confirmation after the request is completed.

01

Delete from inside Aperta

  1. Sign in to ApertaOpen app.useaperta.com using the account that owns or administers the workspace.
  2. Open Account → SecurityChoose the workspace data deletion control. Aperta requires protected-action verification before accepting the request.
  3. Review the deletion scopeConfirm which workspace, connections, generated assets, imported records, and publication history will be removed.
  4. Confirm the requestA 72-hour cooling-off period helps prevent accidental or malicious deletion. The authorized owner may cancel during that period.
  5. Keep the confirmationAperta records the request and provides a completion status without exposing deleted content.
02

Disconnect Google, Meta, or X without deleting the workspace

Open Connections in Aperta, select the provider, and choose Disconnect. Aperta will stop future requests, revoke or discard the stored credential, and preserve only records required for security, audit, consent, billing, or legal obligations.

GoogleDisconnect in Aperta, then review Third-party apps & services in your Google Account if you also want to revoke the authorization directly with Google.
Facebook and InstagramDisconnect Meta in Aperta, then remove Aperta from Facebook Settings → Business integrations if you also want to revoke access directly with Meta.
XDisconnect X in Aperta, then review Settings and privacy → Security and account access → Apps and sessions if you also want to revoke access directly with X.

Revoking a provider prevents new collection but does not automatically delete previously imported records. Use the workspace deletion control or submit the request below when those records should also be removed.

03

Submit an assisted deletion request

Email privacy@useaperta.com from the email address associated with the account. Use the subject Aperta data deletion request and include:

  • The account email and workspace or business name.
  • Whether the request covers the full workspace or a specific provider.
  • The connected Page, profile, property, or account name when known.
  • A statement confirming you are authorized to request deletion.

Do not send passwords, access tokens, API keys, recovery codes, or payment-card information. Aperta may request additional verification before acting.

04

What Aperta deletes

Connected credentialsOAuth access and refresh tokens, provider secrets, account mappings, and connection metadata within the requested scope.
Imported provider dataSearch, analytics, social, advertising, commerce, CRM, CMS, email, or SMS records associated with the deleted connection or workspace.
Workspace contentBusiness context, contacts, drafts, generated assets, campaigns, reports, recommendations, approvals, and ordinary operational history.
Primary storageEligible records are deleted or irreversibly de-identified from active application databases and object storage.
05

What may be retained

Aperta may retain limited records when reasonably necessary to comply with law, resolve billing or contractual disputes, investigate fraud or security incidents, document consent and suppression, prevent abusive re-registration, or maintain deletion-request evidence. Deleted information may remain temporarily in protected backups until overwritten through the normal backup cycle.

Retained records are restricted to the applicable purpose and are not used for marketing, content generation, or ordinary product analytics.

06

Timing and confirmation

Aperta acknowledges assisted requests after identity and authority can be verified. In-product workspace deletion begins after the 72-hour cooling-off period. Eligible active-service data is normally removed within 30 days, subject to provider dependencies and legally permitted exceptions. Applicable law may provide a different response period.

Questions about a request may be sent to privacy@useaperta.com.